Privacy Policy

Central Air Comfort Inc

Central Air Comfort Inc (“Central Air Comfort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit centralaircomfort.com (the “Website”), request a quote or service, call or text us, or otherwise communicate with us. It also explains how we handle information related to SMS/text messaging.

By using our Website or giving us your information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Central Air Comfort Inc is a licensed and insured HVAC contractor based in Hialeah Gardens, Florida. We provide residential and commercial air conditioning and heating services, including AC installation, repair, replacement, maintenance and tune-ups, ductless mini-splits, heat pump services, thermostat installation, air purification and filtration, air duct services, and commercial HVAC work, throughout Miami-Dade and Broward County.

2. Information We Collect

Information you provide to us. When you fill out a form, request a free estimate, book an appointment, call or text us, or apply for financing information, you may give us:

• Your name
• Phone number
• Email address
• Service or property address
• Business name and details (for commercial customers)
• Details about your HVAC system or project, such as equipment type, age, symptoms, and photos you choose to send
• Service preferences, scheduling details, and estimate or appointment information
• Financing or payment inquiries (we do not ask you to submit full payment card numbers through our Website forms)
• The content of your messages and communications with our team by phone, text, email, or other channels

Information collected automatically. When you visit our Website, we may automatically collect limited technical information, such as your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit. This information is typically collected through cookies and similar technologies.

3. How We Use Your Information

We may use your information to:

• Respond to your questions and requests
• Provide quotes, schedule estimates, repairs, maintenance, installations, and other services
• Send appointment confirmations, reminders, and technician arrival updates
• Communicate with you about your service, project, or account
• Provide customer service and follow up after a visit
• Send SMS/text messages where you have given consent
• Process payments or connect you with financing options you request
• Maintain business, service, and customer records
• Improve our Website, services, and customer experience
• Detect and prevent fraud, spam, and misuse of our Website
• Comply with applicable laws, licensing, and regulatory requirements

4. SMS/Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Central Air Comfort, we may send you messages about your inquiries, estimates, appointments, technician scheduling, service reminders, follow-ups, and other communications you have agreed to receive.

• Message frequency: Message frequency varies depending on your requests and activity.
• Costs: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can opt out at any time by replying STOP to any message from us. You may receive one confirmation message after you opt out.
• Help: Reply HELP to any message, or contact us using the information in Section 14.
• Not a condition of purchase: You are not required to agree to receive text messages as a condition of purchasing any goods or services from us.
• Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

5. SMS Consent

We obtain SMS consent through a clear, affirmative opt-in. By providing your mobile number and selecting the SMS consent option, you authorize Central Air Comfort to send text messages to that number for the purposes described at the time you gave consent.

Consent is not implied simply because you gave us your phone number for another purpose, such as calling you back about an estimate. You may withdraw your consent at any time by replying STOP.

6. Mobile Information and SMS Consent Data

Mobile opt-in data and SMS consent information will not be shared with any third party or affiliate for marketing or promotional purposes. We do not sell, rent, or trade your mobile phone number or SMS consent information.

We may disclose information to service providers who help us operate our business, such as communication, scheduling, customer management, technology, and SMS delivery providers, only as needed to perform services on our behalf. These providers may use your information only for those purposes and are subject to applicable contractual and legal obligations.

7. How We Share Information

We may share your information when reasonably necessary to:

• Provide the services you request, including scheduling and dispatching technicians
• Operate our Website, forms, phone and messaging systems, and business tools
• Work with service providers that support our operations, such as website hosting, analytics, customer relationship management, scheduling, and communications providers
• Connect you with third-party financing providers if you request financing information. Those providers handle your information under their own privacy policies.
• Work with manufacturers, distributors, or warranty providers when needed to register equipment or process a warranty claim
• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, safety, and security of Central Air Comfort, our customers, employees, or others
• Complete a merger, sale, or transfer of all or part of our business, in which case your information may be transferred to the new owner

We do not sell your personal information.

8. Cookies and Website Technologies

Our Website may use cookies, pixels, and similar technologies to operate the Website, remember your preferences, understand how visitors use our pages, measure the performance of our marketing, and improve functionality.

You can control or disable cookies through your browser settings. Blocking some cookies may affect how parts of the Website work. Our Website may also use analytics and advertising tools, such as Google Analytics, that collect information about your use of the Website under their own privacy policies.

9. Third-Party Services and Links

Our Website may use or link to third-party services for hosting, analytics, forms and appointment scheduling, reviews (such as Google and Yelp), social media (such as Facebook and Instagram), mapping, financing, communications, and SMS delivery. These third parties process information under their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing information with them.

10. Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including providing service, maintaining service and warranty records, resolving disputes, enforcing our agreements, and meeting legal, tax, and licensing requirements. When information is no longer needed, we delete it or de-identify it as reasonably practicable.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

12. Your Choices and Rights

You may contact us to:

• Request information about the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask us to delete your information, subject to our legal and recordkeeping obligations
• Opt out of marketing emails by using the unsubscribe link in any email
• Opt out of text messages by replying STOP

We will respond to verified requests as required by applicable law. Depending on where you live, you may have additional privacy rights under state law. If you have questions about your rights, please contact us using the information below.

13. Children’s Privacy

Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy choices, or need help with text messages, please contact us:

Central Air Comfort Inc

Address: 9901 NW 80th Ave Bay 3-K Hialeah Gardens, FL 33016

Phone: (305) 826-1354

Email: Info@centralaircomfort.com

Hours: Monday to Friday, 8:00 am to 8:00 pm

Website: https://centralaircomfort.com